COTO Responds to OSOT Questions re Complaints Process, Public Register and more....

In January 2019, the Society's Auto Insurance Sector Team identified a number of member questions and concerns relating to College of Occupational Therapists of Ontario (COTO) processes and expectations around;

  • access of private OTs to hospital clients,
  • electronic communications,
  • notification of SCERPS on the public register,
  • complaints processes and
  • identification and status of retired OTs.   

These questions were addressed to the College in a constructive conversation with the College Registrar and communicated in a letter of January 15, 2019. While several of the Team's queries had direct application to members working in the province's auto insurance system, many of the questions will be of interest to all registered occupational therapists.

The Society received a formal response from the College on March 18, 2019.

Implications for Occupational Therapists

Occupational therapists registered to practice in Ontario practice within the standards and guidelines set by the College of Occupational Therapists of Ontario. Standards and supporting resources are easily accessible on the College website and all occupational therapists should be aware and familiar with these. Interpreting the application of standards can be challenging, especially in fiscally restrictive practice environments. OSOT urges members to;

  • consult with the College Practice Support service with specific questions further to review of relevant resources.
  • consult and discuss practice scenarios with colleagues and supervisors, respecting client confidentiality and privacy.
  • identify practice questions and professional development questions and needs to OSOT - your needs drive our professional development programming and resource development.
  • private practitioners should pay careful attention to the COTO guidance around access of private OT in hospitals and communications that is reflected in their letter of response.

We encourage all members to review the College's letter of response. This may be facilitated by reading OSOT's January 2019 letter in conjunction.​​

Members will note that OSOT raised concern about College practices relating to notation of SCERPS (Specified Continuing Education or Remediation Programs ) or disciplinary action on the public register. This concern is not intended to be disrespectful of the public's right to have important information that may influence their choice of provider accessible, however, we have concern that the alerting nature of identification on the public register of even matters that did not proceed to discipline may disproportionately negatively impact a professional's career. OTs should be aware of the College's response and rationale which is largely directed by legislative directive.