HCAI Provides Guidance for Billing Virtual Services in Auto Insurance Sector

Due to the COVID-19 pandemic, health care businesses have altered how they engage with their patients and are offering some of their services virtually.

On April 20, 2020 HCAI Communications released a learning piece to make health care facilities aware that attribute codes could be applied to individual services on an OCF to indicate if it was delivered remotely or virtually.

As a follow-up to that document, HCAI has releases Virtual Services: A Guide for Health Care Facilities. With a few easy clicks, this step-by-step guide shows you how your facility and the adjuster can view the attribute codes for individual services, and services within a session on submitted plans and invoices.

You are encouraged to use attribute codes to identify services delivered remotely or virtually when submitting plans or invoices to insurers through HCAI. If you have questions about how to indicate virtual services, please visit HCAIinfo’s Coding page where these two documents can be found.

Implications for Occupational Therapists

Occupational therapists working in Ontario's auto insurance sector have been challenged to provide services virtually to abide by government directives and guidance of the College of Occupational Therapists of Ontario relating to the provision of essential services.  OTs who bill for their services through HCAI should familiarize themselves with the new attribute codes and billing procedures.

OSOT encourages members working in this sector to keep the Society apprised of practice issues arising through the pandemic period.  Please contact osot@osot.on.ca.