Event Listing

Conflict De-escalation

Location
Online
Presenter(s)
Jason Allen, Principal Third Way Consulting
Start Date
10/21/2020
End Date
10/21/2020

Conflict de-escalation skills for professionals who work with the public.
Jason Allen has been teaching adults soft skills and conflict resolution for over 15 years. A veteran of the transit industry, he has spent a decade teaching customer service and de-escalation to bus drivers, station attendants and contact centre agents. He is certified in advance facilitation techniques and instructional design.